blackchair
Marked 3 years 1 month ago onto Software Platform and Services
Source: https://theblackchair.com/automate-contact-center-migration-processes
Streamline contact center migration for efficient and accurate results - Blackchair
CX needs evolve, you need new platforms to meet existing requirements while others become redundant. Sometimes, removing these systems becomes a hassle, so it's just easier to leave them in your system.
The problem is that legacy systems become complex and unwieldy to manage, making migrating to a new platform a complicated process.
How do you know which legacy system is relevant to your current needs and which one is not?
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