Category: Business

Tech Tammina’s Complaint Board app, using the power of the Appian platform, enables you to manage any kind of complains/service requests in an organization. Allows the user to categorize and prioritize the complaint and letting the groups/departments know the expected resolution date. This application is designed with Appian 18.1 features, making the UI more intuitive. The App gives the ease to the administrators by giving the ability to create the categories, groups and mapping members to groups & groups to categories using tempos. Comments history, complete audit trail and supporting uploaded images help users to completely understand the history of the complaint. - Key Features - * Business users can create and manage categories & groups and even map members to groups/groups to categories using tempos * Dynamic complaint allocation to respective groups * Categorize the complaints based on Severity & Priority with a user requested due to the date request * Users can attach multiple supportive images for each complaint. * Users can work on the complaints with comments and a clean history maintained and accessible any point of time * Flexible to resign the compliant/service request to next levels in the hierarchical Escalation. * Audit Trail of complete complaint/request is accessible at any point of time * Rating/User satisfaction survey of the service that can be utilized in further performance evaluations individual employees/groups * News feed & automated email notifications