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Should You Outsource Your eCommerce Customer Service?

Source: https://bitbuilt.net/forums/index.php?members/technokrats.20737/#about

In the world of online retail, customer service is more important than ever. In a brick-and-mortar store, if a customer has a question or issue, they can go to a sales associate for help. But when shopping online, customers can't just walk up to someone and ask for assistance. This is where customer service comes in.

An eCommerce customer service team can provide live chat support, answer customer questions via email or phone, and resolve any issues that may arise. Outsourcing your customer service can be a great way to improve your customers' shopping experience and grow your business. Here are four benefits of outsourcing your eCommerce customer service.

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