Tags: Chatbots, marketing, Social Media

Chatbots, on the other hand, are online 24/7/365 to answer questions. Automation of this type can save a lot of time, effort and wages, while still keeping your customers and prospect happy. It does require some advance planning to set up a customer service chatbot using keywords which will trigger the correct pre-prepared response, but the technology has now improved to the point where chatbots are a good deal more accurate.