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Source: https://www.samirelkamouny.com/ways-to-use-chatbots-in-your-business/
Chatbots, on the other hand, are online 24/7/365 to answer questions. Automation of this type can save a lot of time, effort and wages, while still keeping your customers and prospect happy. It does require some advance planning to set up a customer service chatbot using keywords which will trigger the correct pre-prepared response, but the technology has now improved to the point where chatbots are a good deal more accurate.
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