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A Texting App on Appexchange or Salesforce SMS API- Which one to choose? This ultimately results in better responses. Therefore, texting through Salesforce is one of the most crucial moves users make to interact with their audiences at scale conveniently and effectively. Still, some users need to start texting in Salesforce and want to get the best messaging capabilities. But while searching for a Salesforce texting solution, they often need clarification on the two most popular ways to integrate SMS in Salesforce, i.e., texting app on Appexchange or Salesforce SMS API.
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