Category:
Business
In the early days of eCommerce, bad customer service was the norm. Shoppers would place orders and then wait days—sometimes even weeks—for their items to arrive. And if they were unhappy with their purchase? Good luck getting a hold of anyone at the company to help. Thankfully, those days are long gone. These days, shoppers expect a high level of customer service from the brands they buy from—and eCommerce startups need to be prepared to meet those expectations if they want to succeed.



