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In today’s era of fast moving economic trends, market requirements have been widely fragmented with respect to technology and service providers. Many game changers and trend setters have remarkably transformed the way companies engage their customers throughout the sales cycle. Customer Relationship Management Software has emerged as a powerful and effective business tool that automates all the processes involved in sales cycle starting from sales enquiry generation till getting the order, order processing/fulfillment, post sale complain management and after sales service and support. Especially the on-Demand CRM makes it easy to access and update data from any corner of the world and at any instance of time.