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A hotel manager often uses written as well as oral skills of communication for performing multiple tasks in a role. The hotel management colleges in Kolkata helps each student to learn communication skills properly. Written communication in the form of a letter is produced by the hotel managers that are passed on to the department heads regarding the changes in the policy or process. They also interact with the visitors directly so that they can know about the concerns of the guests and answer them effectively. Communication skills play a major role in the growth of a hotel business.