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What is Going Digital and What does Customer Want? | Diksha Technologies GOING DIGITAL: Your customer onboarding strategy should be aligned to the needs of the customer as well as your business operation. Investing in digitizing the process can help you achieve cost and time efficiency – not to mention the seamless automated process that will create a next-level customer experience. We did extensive research on customer behavior. Our finding follows: A person in the age group of 25 – 45 years Spends 3 – 5 hours on mobile every day 80% reaches out for their phone the first thing after waking up in the morning 60% believes everything that they do can be done from a mobile device in the next 5 years 87% says that their smartphone never leaves their sides WHAT DOES THE CUSTOMER WANT? Communication: Contact me at my time, Stop asking for the same information, again and again, Follows, engages and communicates with service provides through digital media including social media Choice: Options to choose from, Not to be coerced into subscribing Control: Expects instantaneous gratification/fast response, Focused on Self Convenience: Options for channels to service specific needs, Always connected For more information, visit: https://www.dikshatech.com/platforms/digital_subscriber_management/ https://articles.abilogic.com/410095/best-practises-customer-onboarding.html?from=email https://www.dikshatech.com 9900158956
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