In today’s customer-driven world, businesses are constantly looking for ways to streamline their communication and...

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Source: https://www.belwo.com/blogs/opentext-exstream-bridging-the-gap-between-ccm-a...

In today's customer-driven world, businesses are constantly looking for ways to streamline their communication and provide more meaningful interactions. The challenge lies in the fact that customer touchpoints are often managed in silos, which can lead to fragmented experiences.

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Technology

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OpenText Exstream

CCM and CXM

gap between CCM and CXM

CCM systems

CXM platforms

Benefits of Unified CCM

Benefits of Unified CXM

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