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Digital transformation has become a need of the hour for all sectors, and a thriving banking sector is no exception! The entire BFSI sector has remained resilient to change giving preference to traditional paper-based processes for a long time. However, as competition increases and digital disruptions have become mainstream, many banks have started using digital transformation services. The rise in online shopping, mobile-based transactions, and other concepts like cryptocurrency have made digital transformation in banking inevitable. On the one hand, digital transformation can give banks a competitive edge; on the other hand, it makes it possible to attract more customers. In this post, we will delve into the key factors that drive digital transformation in the banking industry and its benefits. Before moving ahead, let’s understand the shift in paradigm from offline to online in modern banks.