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If You are facing problems for loading the My5 on your samsung TV, then you will only do two things. 1. update your My5 app or 2. install it again. How you do this it only depends on the model what are you used.If you are not sure what is your Tv model number, you can open the settings of TV menu, Click on the support and then you select contact samsung or About this TV, which should give you the details on screen. Read the full article here on My Geek Score: how to fix my5 not working on samsung tv.