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Facetime is the latest application in Macs, iPhones, or iPads. It provides the services of video and audio calling. A mobile device allows you to share important moments with our significant others and feel united regardless of the distance separating you. We can use it from any iPhone, iPad, iPod touch or Mac, to call anyone else using any one of those devices. facetime makes video chat and audio calls easier than ever, or at least, it does when facetime works. Apple’s facetime is a free app that facilitates the connection between Apple users. Certain features of the app, such as availability of both cameras on a smartphone, enable callers to share their surroundings with each other. But sometime virus and malware affect from malicious apps may facetime call failed on mac. The facetime needs the proper internet connection. The facetime used to get stuck on connecting either staying there indefinitely with a “facetime poor connection” or failing and dropping a facetime chat instantly. Steps to fix “facetime call failed on mac” 1. Update iOS and/or OS If your device is not yet updated to the latest version available, you should give it a try. Sometimes issues appearing on the former version will be solved on the next or latest version. • iOS: Settings > General > Software Update • Mac OS: Apple Menu > Software Update 2. Reactivating FaceTime in Mac OS X • Open FaceTime in Mac OS X and go to the “FaceTime” menu and choose “Preferences” • Flip the ‘FaceTime’ switch to OFF. • Flip the ‘FaceTime’ switch back to ON and wait until it finishes reactivating. 3. Reset Network Settings Resetting network settings seems to be a good idea. Let's take iOS device as an example, you may try "Reset Network Settings" under "Settings" > "General" > "Reset". After doing so, all saved Wi-Fi passwords, Bluetooth pairing records, VPN and APN settings will be removed, so please bear in mind those important data. 4. Reset All Settings signed in to FaceTime with the right Apple ID Check that you are signed in to all your FaceTime accounts using the same Apple ID. Within iOS tap on Settings > FaceTime and check the Apple ID. In Mac OS X tap on FaceTime > Preferences and check the Apple ID. If any of the devices don’t match. Click on Sign Out and enter the same Apple ID and Password as our other devices. https://www.mygeekshelp.com/failed-facetime-call-on-iphone/