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HICSA 2024: Unveiling Solutions - Owner Insights & Hotelivate Perspectives At the recently concluded HICSA 2024 in Bengaluru, the spotlight was on the owners. In an interactive session “Solving for Owner Challenges” a group of over 120 owners shared their insights on the present state of the hospitality industry in India and their desired areas of improvement. Below are some of the key points overheard at the Owners Only Workshop and Hotelivate’s Take on each of the key points. The points below are random in order and should be read as such.