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IT Management Software: What South African Businesses Actually Need Every 9 out of 10 businesses reach the same breaking point. The person in IT is getting calls about printer issues while simultaneously trying to track a server problem. He manages software licenses and finally figures out why someone's laptop won't connect to the network. Here, everything is urgent. Nothing is documented. And the whole operation runs on institutional memory and goodwill. You cannot say this as IT management. Rather, it is controlled chaos. There is a great role of IT Management Software for Businesses.