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Source: https://bposervices.mikz.com/2021/06/10/5-different-communication-channels-used-to-offer-high-quality-call-center-services/

Category: Business

Let us make one thing clear – customers contact a brand or interact with the representatives not just because they want to, but because they need to! A single flaw in the overall customer support system triggers customer dissatisfaction and a low customer retention rate.

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