Category: Software

The Customer is an international banking group, with around 86,000 employees and a 150-year history in some of the world’s most dynamic markets. Although they are based in London, the vast majority of their customers and employees are in Asia, Africa and the Middle East. The company is a leader in the personal, consumer, corporate, institutional and treasury segments. Challenge: To Provide an Uninterrupted Customer Experience The Bank wanted to stay ahead of the competition. The only way to succeed in today’s digital world is to deliver services faster to customers, so they needed to modernize their IT infrastructure. As part of a business expansion, entering eight additional markets in Africa and providing virtual banking services in Hong Kong, they needed to roll out new retail banking services. The new services would enhance customer experience, improve efficiency, and build a “future proof” retail bank. Deploying these new services created challenges that needed to be overcome quickly, or risk delaying the entry into the new markets.