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Windows Troubleshoot for Windows 7: Open the Start menu again, Select “Control Panel” to view the settings and customize the areas of your computer. Click “Search and troubleshoot” in the “System and security” section in the upper left corner of the window, once the control panel opens. Look for the troubleshooting window to open. Through this window, you can solve problems with incompatible programs, sound problems, mouse and keyboard, Internet connections, personalization of your Windows computer, as well as performing maintenance for the sake of your PC. If your problem is not available through this menu, click on “See all” in the sidebar on the left side of the window. Click “View All” for open window. The options provided describe specific problems that your computer can diagnose, if you have a problem. Simply double click on any of these options and the troubleshooting wizard will open. https://www.officelivesupport.com/windows-troubleshoot/