The pandemic has accelerated digital transformation across the world in all organizations alike. Financial institutions around the world are under tremendous pressure to improve efficiency, reduce costs and increase productivity. Indeed, there is now a huge global demand for the financial services industry to completely change from traditional, older business models. In response, automation should now represent a major part of the evolution, with Robotic Process Automation (RPA) in particular set to play a major role in the functioning of financial institutions in the coming years.