ISO 20000 helps organizations efficiently deliver quality IT Service Management through a comprehensive process approach. IT SMS implementation is designed to be a bedrock upon which to build continually improving service management systems. ISO 20000 Controls are implemented through documented requirements of ISO 20000 Standard clauses by organizations requiring assurance that their service requirements are fulfilled. URS, a Testing, Inspection and Certification(TIC) Company offering services in Management System Certification, Testing, Product Certification, Social Audits, Energy & Electrical Safety Audits, Inspection and Training. For more information write to [email protected]