Future of IT services
IT support services is the bridge that guarantees that technology stays online and continues to work efficiently. IT service in Kuwait is set to grow over the years as the reliance and demand grows. The main factor is an increase in demand for always-on- services, powering the growth in IT infrastructure and storage requirements. This has led to the scale and manner in which IT services in Kuwait are consumed which sometimes lead to a service outage. Being online and operational has become rather normal. Hence "problems" escalate quickly if anything happens.
Working in the IT channel, IT companies in Kuwait have their focus on traditional technology solutions, mainly hardware, software, and consultancy sales. To attract bigger and steady customers, IT companies in Kuwait further expand their service portfolio, particularly around support, which continues to be growing at a rapid pace.
Recent years have seen; customers' priorities have changed from concentrating as much on service performance as on product performance. Service models are providing the customers with guaranteed results. Delivering at a single OPEX-based cost, it is observed that an increase in popularity for similar models in business as well as consumer-based worlds, mainly as pricing, service levels, and contractual obligations tend to be more flexible and consumer-focused. Structured to simplify a service at a single cost, their popularity is a result of consumers and businesses being able to shift their responsibility to ensure that actions happen. Amazon is the perfect example, delivering goods purchased online as fast as possible for a single cost of 2.99$ a year.
This trend is gaining momentum in the IT service in Kuwait because of the economic conditions businesses are facing currently. In a gist, customers are looking for support-based delivery models, especially during these uncertain times. Be it technical advice, disaster recovery, inventory management and so much more, with an appropriate support service, when and if things go wrong, the company does not have to empty its pockets in maintaining time and business. The growth in IT dependence is well documented.
Even an uncertain global economy does not decrease the ethos of technology buyers. However, IT service companies in Kuwait must think about their business in a new way as the focus has shifted in favour of the end-user customer. The current technological advances are putting the customers in control of their expenditures and hence the results.
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