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Source: https://360smsapp.com/blog/forms-vs-conversations-which-one-to-choose-for-inquiry-qualification/

Category: Business

Forms vs. Conversations: Which one to choose for Inquiry Qualification Many times, people inquire through SMS or WhatsApp messaging, and their inquiries do not contain specified keywords to trigger automated forms. So, agents can also get into the one-on-one conversation to resolve their inquiries faster and capture crucial details while interacting. This is also a productive way to qualify inquiries with personalized interactions through Salesforce messaging.

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