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The Dynamics 365 Virtual Agent for Customer Service is a customer service chatbot built on the Microsoft Bot Framework that empowers customer service teams to create powerful bots using a guided, no-code, graphical interface. The Virtual Agent bot allows your non-technical subject matter experts to create and monitor customer service bots. One package combining AI-powered chatbot and insights solutions that enable customer service teams to easily identify and automate common support issues—all without writing a single line of code.Virtual Agent for Customer Service is built on top of the Microsoft Bot Framework and is the culmination of years of learning from our team here at Microsoft. We’ve gained deep knowledge and hands-on expertise from creating and operating the Microsoft customer service virtual agent, which provides support to millions of Microsoft customers worldwide every month and helps develop customer service bot solutions for industry leaders.
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