Customers today want more control over their accounts, and they want to do so using their preferred channels. They'll remain loyal to a service provider that delivers a simple, personalized, digital, omnichannel self-care experience. And most importantly, they expect their requests to be addressed as quickly as possible, round-the-clock.

Modern self-care solutions let operators implement AI chatbots so they can respond automatically, any time of day or night. These chatbots can converse in multiple languages and are available for channels like live chat, web self-care, mobile apps, popular voice assistants like Alexa and Google, and social media platforms like Whatsapp, Skype, Viber, Twitter, Facebook, and more.

Modern self-care is a customer-focused offering, but operators benefit just as much as subscribers. It automates processes, supports easy account management, provides advanced analytics to create contextual and personalized offerings, enables easy purchases and payments, lets operators introduce customer-centric use cases, and much more.

Learn more about omnichannel self-care and why it needs to be part of every operator's CX strategy: https://bit.ly/3UyOJY8

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