In the current scenario, we can find stiff competition in the business world with the introduction of cutting edge and productive business tools. To uphold supremacy in this competitive world, every business needs the support of the best business software with a strong technical foundation and robust functionality. ERP software has become an essential support system to manage business operations in a much controlled and optimized way. ERP Software, particularly Customer Relationship Management Software is an essential part of any business. The CRM software offers comprehensive support to an organization for building the goodwill of the organization by efficiently managing the customers, the real asset of any company.