Category: Tech, Services, Support Services

For years, customer support has relied heavily on traditional chatbots. However, as we move through 2026, the market is experiencing a profound paradigm shift. The era of the static, FAQ-driven chatbot is giving way to autonomous AI agents capable of deep problem-solving. This blog explores how AI customer support automation is evolving, how this transformation bridges the gaps left by traditional tools, and how Kellton leverages platforms like ServiceNow Customer Service Management (CSM) alongside our proprietary KAI (Kellton Agentic AI) Platform to redefine what is possible in customer care.