If e-mail as we know it is not dying and not all that broken, that doesn't mean that the system couldn't use improvements. We all know the challenges, explains Thierry LeVasseur, an executive who has built a career around advancing e-mail communication. Thierry LeVasseur goes on to explain that e-mail is an open standard, sparing users from the caprices of the owners of would-be successors like Facebook Messenger. There's no compatibility issue. It's reliable. It's easy. It's free. The trick is to make it better.