Cafecodex has qualified Voice over IP specialists on hand to answer your customers' questions and address their problems quickly. As the front-end support, they can readily contact clients and answer the phone under your company's name. Providing First Contact Resolution (FCR) to your clients is always a challenge. It requires a lot of work and management to be available 24 hours a day, seven days a week, and a lot of money to train these individuals to solve problems. Cafecodex takes care of that for you. Our experts are knowledgeable in the Session Initiation Protocol (SIP) and call flows, as well as how to resolve IP issues. Our executives can manage the majority of hosted Private Branch Exchange and Trunking issues while the customer is still on the line.